Payment information:

We accept VISA, MasterCard, American Express, Discover. To pay with credit card - click on "Checkout Now' button in your shopping cart. Please note, payments take approx. 24-48 hours to clear.
To pay with Bill me later click on "Bill me later" button in your shopping cart .Bill Me Later lets you shop online and pay later. Simply enter your birthday and the last four digits of your SSN, accept the terms, and you will be billed later.
To pay with PayPal  click on Paypal button in your shopping cart.You can pay using your bank account, debit, or credit cards. It's free, secure, and takes no time at all.


Shipping information:

Q:. How long does it take until I receive my order?

A:In general we will ship your order next business day after payment is received. Depending on the shipping method you select, all orders should arrive by the estimated delivery date indicated in our Shipping Methods section. Allow 1-2 business days for processing time. All orders are subject to credit card verification and stock availability. Expedited shipments must be placed before 1:00 pm EDT in order to be processed on the same business day. Please note that Expedited delivery services will arrive on business days only.

Q:How do I track my order?

A:You will get an email with tracking information the same day  your order is processed. You can easily track your shipment at www.usps.com.Another way to track your order is to login to your account ,locate your order and click on your tracking number.

Q:Do you combine shipping ?

A:We gladly combine shipping. Moreover, all international customers are recommended to combine multiple purchases - to save on shipping. In order to find out exact shipping cost, please collect all desired items into your shopping cart and hit checkout. On the next page you will be able to see the exact shipping cost. You can also go back from this point and edit your cart if needed.

Q:Why is my order partially shipped?

A:To expedite your shipment, all in-stock item(s) are shipped first. We will notify you when an item is not available to ship and advise you.

Q:Do you ship internationally?

A:Yes, we do ship to multiple international destinations via worldwide.PLEASE NOTE: Our shipping fees do not include charges imposed by your country's Customs Agency. The recipient is fully accountable for any extra fees imposed by customs such as tariffs and duties. If you have any questions regarding tariffs and duties please call the Customs Agency for your country.

For additional information please contact us at customer_care@directbidz.com

Return Policy:

Q:How do I return/exchange my order?

A: Most item(s) may be returned for a refund within fourteen (14) days of receipt of merchandise with an approved Return Merchandise Authorization (RMA) and if returned in the original, unopened, unused package condition. Please click here to read our full Return Policy. We're sorry but we do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return.

Q:How do I report a defective, damaged or wrong product/shipment?

A:Contact our Customer Care(Contact us)department to report the defective, damaged, or wrong item upon receipt of merchandise. Buyer is eligible for a full refund of the merchandise and S&H if confirmed damaged or wrong item shipped.
Please note all defective item(s) are subject to inspection. To ensure proper processing, include the RMA form with your return. If defective, describe the defect and if you would like a replacement, please indicate exchange on the notes section. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.

Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the RMA form.

Q: When will I receive a refund to my account?

A:Allow 7-10 working days for your refund to post to your account. Some refunds may take up to one billing cycle to appear on your statement. We will issue a refund back to the same payment method used on the original order. S&H and gift service fees are fully reimbursed if an error was due to Company error or product defect

Product information:

Q:How often do you list new items?

A:Items are added on a daily basis. The best way to check our new updates - is to check "New Arrivals" department on our website on a constant base. Items will stay there for about 1 week.

Q:I'm looking for a specific item, do you have it?
A:Try to search it here If no luck - please contact us

Q: Are your products ORIGINAL, AUTHENTIC?
A: We stand behind our products. They are 100% ORIGINAL and AUTHENTIC. We never sell fakes or knock-offs. Period.

Q: How accurate is your DESCRIPTION?
A: We do our best to accurately and clearly describe the item and its condition. All items are generally new unless otherwise stated.

Q: Do you gift wrap?
A: Gift wrapping is available for additional $3.00 per item. At order checkout, select "Gift services" for gift wrap
Coupons & Promotions:

Q:How do I get a Directbidz Coupon or Promotion?
A: The best way is to sign up to our mailing list to receive Directbidz.com coupons, special sales alerts, and promotional offers.

Q:How do I apply a Coupon or Promotion?

A: Apply the coupon or promotional code at the Shopping Bag page or Check Out page. There is a field for you to enter the code. Click the “Apply” button for the coupon or promotion code to activate.

Q: How come the coupon I entered did not work?
A: Some coupons and promotional offers require a minimum purchase or may be limited to select items, brands or restricted to a specific shipping destination. Please refer to the offer restrictions which are noted on the relevant pages of the offer. If you believe that there is an error, please contact our Customer Care department for further assistance.

Working hours:

Q: What are your WORKING HOURS? How fast will i receive an answer to my question?

A: We are available Monday through Friday 9AM to 5PM Eastern Standard Time.
All emails will be answered during business hours

Sales tax:

Q:Do you charge sales tax?

A: Directbidz.com is a New York-based company. State law requires us to collect local and county sales tax on all orders shipped within New York. All orders outside of New York are exempt from sales tax.