Acceptable type of payments:
- Our first choice is Google Checkout - "Google Checkout" button in your shopping cart. Payments take approx. 20-30 minutes to clear*Google Checkout is completely controlled by Google, we have no access to your information on google checkout (i.e. credit card numbers). It works pretty much like Paypal - you create an account at Google Checkout and can use it for payments anywhere where you see "Google Checkout" logo. Once you send the payment, buyers get an email stating that money have arrived.
- Next option - any major credit card - VISA, MasterCard, American Express, Discover. To pay with credit card - click on "Checkout Now' button in your shopping cart. Please note, payments take approx. 24-48 hours to clear.
- We do not accept personal checks and Paypal
Domestic (USA) Shipping:
- We will ship your order ONLY via USPS Priority Mail or USPS First Class Mail. Delivery time for Priority Mail is 2-3 business days, for First Class Mail - 3-5 business days
- For all purchases we recommend you to buy an insurance. To find out the exact insurance cost for your package - please contact us after placing your order. We will not be responsible for any loss/damage during transportation if insurance is not purchased.
- You will get an email with tracking info in the same day when your order processed, so you can easily track your items at www.usps.com.
- For additional info please contact us at directbidz@gmail.com
International shipping:
- Yes, we do ship internationally.
- "Free Shipping" feature on some items applies to USA orders only. All international customers have to pay shipping fee on all items, with no exceptions.
- We will ship your order via USPS Priority Mail International or USPS First Class Main International. Delivery times may vary, for exact timing for your country - please visit www.usps.com
- For all purchases we strongly recommend you to buy an insurance. To find out the exact insurance cost for your package - please contact us after placing your order. We will send you a quote. We will not be responsible for any loss/damage during transportation if insurance is not purchased. Please also note, in order to claim an insurance reimbursement in case of lost package, the value of the package contents should match the value shown on all customs forms, labels and receipts.
- You will get an email with tracking info in the same day when your order processed, so you can easily track your items at www.usps.com
- PLEASE NOTE: Our shipping fees do not include charges imposed by your country's Customs Agency. The recipient is fully accountable for any extra fees imposed by customs such as tariffs and duties. If you have any questions regarding tariffs and duties please call the Customs Agency for your country.
Return Policy:
- We do not allow any returns unless it is our fault. We do guarantee you get the item as advertised.
- We do not accept returns and/or issue refunds due to transportation issues if insurance was not purchased from us. It's a carriers fault, not ours.
- Any errors will be gladly and rapidly corrected. Prior to returning an item please contact us.
- You required to send the item within 7 days of the receiving date.
- If you don't contact us we will not be able to help you refund or replace the item. Any shipping costs for returns will not be reimbursed.
- For return info please write to directbidz@gmail.com and we will give instructions for return shipping.
- All returns must have Return Authorization Number (RAN). You will get such number by contacting us. RAN must be included into the package along with a returning product. Returns without RAN will not be processed and no refund will be issued
- SHIPPING COSTS are not credited and/or refunded
- All refunds are given as a credit towards next order
Q: How often do you list new items?
A: Items are added on a daily basis. The best way to check our new updates - is to check "New Arrivals" department on our website on a constant base. Items will stay there for about 1 week.
Q: Do you COMBINE shipping?
A: Yes, we do gladly combine shipping. Moreover, all international customers are recommended to combine multiple purchases - to save on shipping. In order to find out exact shipping cost, please collect all desired items into your shopping cart and hit checkout. On the next page you will be able to see the exact shipping cost. You can also go back from this point and edit your cart if needed.
Q: I'm looking for a specific item, do you have it?
A: Try to search it here If no luck - please contact us
Q: Are your products ORIGINAL, AUTHENTIC?
A: We stand behind our products. They are 100% ORIGINAL and AUTHENTIC. We never sell fakes or knock-offs. Period
Q: How accurate is your DESCRIPTION?
A: We do our best to accurately and clearly describe the item and its condition. All items are generally new unless otherwise stated.
Q: What are your WORKING HOURS? How fast will i receive an answer to my question?
A: We are available Monday through Friday 9AM to 5PM Eastern Standard Time. If you send us a message late or on week-ends - please note, we will be able to answer on within above hours only.