Return policy

At Directbidz we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase. Simply follow the guidelines below. Most of the items may be returned for a refund within fourteen days from receipt of merchandise with an approved Return Merchandise Authorization (RMA) number. The items must be returned in the original, unopened, unused saleable condition. Please read our Return Policy below for product specific guidelines and restrictions:
  1.  Have the benefit of a hassle-free return when returning for store credit. Your order is qualified for a full refund, minus shipping and handling fee when store credit is chosen. The store credit will be applied to the account for future use. Store credit will never expire and valid to use site wide.
  2. A 20% restocking fee plus shipping and handling will be assessed on all returned merchandise when opting for return to original payment other than store credit. Item must be returned in original unused as received condition. If the item is used your refund will be rejected.
  3. We stand behind authenticity and quality of the items we sell, we would not accept returns based on the buyer’s assumption that it may not be authentic .ALL OUR PRODUCT S ARE 100% GUARANTEED AUTHENTIC.
  4.  We would not accept returns because the buyer is allergic to the product. It is the buyer’s responsibility to know what product they may or may not use.
  5.  We do not accept opened and used fragrances based on the buyers opinion of the fragrance smell being different than the item acquired through the department store or duty free shop. OUR ENTIRE PRODUCTS ARE 100% GUARANTEED AUTHENTIC.
  6. The restocking fee, shipping and handling fees will be waived if return is due to the error of Directbidz or product defect.

Orders eligible for full refund:

Please keep in mind that all defective items are subject to inspection. To ensure proper processing, include the RMA form with your return. If the product is found to be defective you will be offered an exchange or a refund.Upon inspection, if the item(s) are deemed defective or if you received the wrong item, an exact replacement, if available will be shipped to you free of charge. If your exact replacement is out of stock, and you choose a refund your payment will be refunded to the original form of payment.

To send the item(s) back please contact us and we will email you a prepaid return label and additional instructions.

Canceled orders are eligible for a full refund including shipping and handling, IF cancelled before the order is shipped.
Claims for damaged items or discrepancies (for example: missing items in your order) should be submitted within 24-48 hours of merchandise receipt. Contact Customer Care by email or call: 1(646)434-5969, Monday-Friday 8am to 5:00pm EDT. Please retain all packaging material in case an inspection is necessary.

Nonrefundable and restocking fee:

Redelivery Fee: If the customer requests the order to be redelivered due to the wrong shipping address provided additional shipping charges will apply for redelivery

International Return to Sender: A 20% restocking fee and any additional S&H will be assessed accordingly. All international shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless Directbidz made an error. Any shipping cost you incur to return the product will not be refunded unless it’s our error.

Return Merchandise Authorization (RMA)

Follow the instructions below:
  1. Email or call us to attain a Return Merchandise Number (RMA). We will email you an RMA number and instructions for the return within 24-48 hours.
  2. Securely package the unused item(s) you wish to return. Fill out the approved RMA form that has been emailed to you and include it with your return.
  3. Write your RMA number on the outside of the shipping box/envelope.
  4. Check your email and print out prepaid return label if qualified.

Mail your return to:
c/o Returns Department
PO BOX 90032
Staten Island, NY 10309-0032